1. Introduction
InfoStars is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under applicable law - including India's Digital Personal Data Protection (DPDP) Act, 2023.
By using our website (infostars.in) or submitting any form on it, you agree to the practices described in this policy.
---
2. Information We Collect
When you interact with our website - whether to inquire about a loan, insurance, credit card, or to join our partner network - we may collect the following:
### a) Information You Provide Directly
- Full Name
- Email Address
- Phone Number
- CIBIL Score (credit score, provided voluntarily)
- PIN Code (residential/office area code)
- Messages or enquiry details you submit via our contact form
### b) Information We Collect Automatically
- IP address and browser type
- Pages visited and time spent on the site
- Referring URL (how you found our website)
- Device and operating system information
This technical data is collected via cookies and standard server logs to help us understand how our website is used.
---
## 3. How We Use Your Information
We use the information we collect to:
1. Process your enquiry and connect you with relevant loan, insurance, or financial product providers
2. Contact you via phone, email, or WhatsApp regarding your application or enquiry
3. Match you with suitable financial products based on your profile and credit score
4. Recruit and onboard partner agents who apply through our "Join InfoStars" page
5. Improve our website and services based on user behaviour
6. Comply with legal obligations, including those under the DPDP Act, 2023 and any applicable RBI or IRDAI guidelines
We do not use your personal data for automated decision-making or profiling without human review.
---
## 4. Legal Basis for Processing
Under the DPDP Act, 2023, we process your personal data on the following bases:
- Consent: You voluntarily submit your data through our website forms
- Legitimate Interest: To respond to business enquiries and improve our services
- Legal Obligation: Where required by law, regulation, or court order
---
## 5. Sharing Your Information
We may share your data with:
- Lending institutions, banks, and NBFCs - to process loan applications on your behalf
- Insurance companies - to provide relevant insurance quotes
- Credit card issuers - when you enquire about credit card products
- Our partner agents - to help process and follow up on your application
- Technology and hosting providers - strictly for operating our website (e.g., Hostinger)
- Regulatory or legal authorities - if required by law
We do not sell your personal data to third parties for marketing purposes.
All third parties we work with are expected to handle your data responsibly and in accordance with applicable law.
---
## 6. Sensitive Personal Data
Your CIBIL score constitutes sensitive financial information. We collect this only to help assess your eligibility for financial products and will not share it beyond what is necessary for that purpose. You are not required to provide your CIBIL score - it is optional.
Your PIN code (area pin code) is used solely to identify relevant lenders or agents in your region.
---
## 7. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with legal, accounting, or regulatory requirements
Typically, enquiry data is retained for up to 2 years from the date of submission. After that, it is securely deleted or anonymised.
---
## 8. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device. We use:
- Essential cookies - required for the website to function
- Analytics cookies - to understand how visitors use our site
You can control or disable cookies through your browser settings. Note that disabling cookies may affect some website functionality.
---
## 9. Your Rights
Under the DPDP Act, 2023, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Erase your data (subject to legal obligations)
- Withdraw consent at any time (this does not affect processing done before withdrawal)
- Nominate a representative to exercise these rights on your behalf
- Raise a grievance with us or with the Data Protection Board of India
To exercise any of these rights, contact us at support@infostars.in with the subject line: "Data Privacy Request". We will respond within 30 days.
---
## 10. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our website is hosted on a secure platform with SSL encryption.
However, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately.
---
## 11. Children's Privacy
Our services are intended for adults (18 years and above). We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data through our website, please contact us so we can delete it promptly.
---
## 12. Third-Party Links
Our website may contain links to third-party websites (e.g., banks, insurance portals, social media). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before submitting any personal information.
---
## 13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top. We encourage you to review this page periodically. Continued use of our website after changes are made constitutes acceptance of the updated policy.
---
## 14. Grievance Officer
In accordance with the DPDP Act, 2023 and IT (Intermediary Guidelines) Rules, the details of the Grievance Officer are:
Name: Suyog Shelar
Designation: Grievance Officer
Email: support@infostars.in
Phone: +91 7304742035
Address: 21, Bldg 2, Vasudev Sky High, Kanakiya Road, Mira Road – 401107, Maharashtra, India
Complaints will be acknowledged within 48 hours and resolved within 30 days.
---
## 15. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
InfoStars
21, Bldg 2, Vasudev Sky High, Kanakiya Road,
Mira Road – 401107, Maharashtra, India
📞 +91 7304742035
---
This Privacy Policy was prepared in good faith to reflect InfoStars' data practices. It is recommended that this policy be reviewed periodically by a qualified legal professional, particularly as the DPDP Act, 2023 rules and regulations are notified and enforced.
Privacy Policy
# Privacy Policy
Website: www.infostars.in
Business Name: InfoStars
Address: 21, Bldg 2, Vasudev Sky High, Kanakiya Road, Mira Road – 401107, Maharashtra, India
Email: support@infostars.in
Phone: +91 7304742035
Effective Date: June 13, 2025
Last Updated: June 13, 2025
---
## 1. Introduction
InfoStars ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under applicable law - including India's Digital Personal Data Protection (DPDP) Act, 2023.
By using our website (infostars.in) or submitting any form on it, you agree to the practices described in this policy.
---
## 2. Information We Collect
When you interact with our website - whether to inquire about a loan, insurance, credit card, or to join our partner network - we may collect the following:
### a) Information You Provide Directly
- Full Name
- Email Address
- Phone Number
- CIBIL Score (credit score, provided voluntarily)
- PIN Code (residential/office area code)
- Messages or enquiry details you submit via our contact form
### b) Information We Collect Automatically
- IP address and browser type
- Pages visited and time spent on the site
- Referring URL (how you found our website)
- Device and operating system information
This technical data is collected via cookies and standard server logs to help us understand how our website is used.
---
## 3. How We Use Your Information
We use the information we collect to:
1. Process your enquiry and connect you with relevant loan, insurance, or financial product providers
2. Contact you via phone, email, or WhatsApp regarding your application or enquiry
3. Match you with suitable financial products based on your profile and credit score
4. Recruit and onboard partner agents who apply through our "Join InfoStars" page
5. Improve our website and services based on user behaviour
6. Comply with legal obligations, including those under the DPDP Act, 2023 and any applicable RBI or IRDAI guidelines
We do not use your personal data for automated decision-making or profiling without human review.
---
## 4. Legal Basis for Processing
Under the DPDP Act, 2023, we process your personal data on the following bases:
- Consent: You voluntarily submit your data through our website forms
- Legitimate Interest: To respond to business enquiries and improve our services
- Legal Obligation: Where required by law, regulation, or court order
---
## 5. Sharing Your Information
We may share your data with:
- Lending institutions, banks, and NBFCs - to process loan applications on your behalf
- Insurance companies - to provide relevant insurance quotes
- Credit card issuers - when you enquire about credit card products
- Our partner agents - to help process and follow up on your application
- Technology and hosting providers - strictly for operating our website (e.g., Hostinger)
- Regulatory or legal authorities - if required by law
We do not sell your personal data to third parties for marketing purposes.
All third parties we work with are expected to handle your data responsibly and in accordance with applicable law.
---
## 6. Sensitive Personal Data
Your CIBIL score constitutes sensitive financial information. We collect this only to help assess your eligibility for financial products and will not share it beyond what is necessary for that purpose. You are not required to provide your CIBIL score - it is optional.
Your PIN code (area pin code) is used solely to identify relevant lenders or agents in your region.
---
## 7. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with legal, accounting, or regulatory requirements
Typically, enquiry data is retained for up to 2 years from the date of submission. After that, it is securely deleted or anonymised.
---
## 8. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device. We use:
- Essential cookies - required for the website to function
- Analytics cookies - to understand how visitors use our site
You can control or disable cookies through your browser settings. Note that disabling cookies may affect some website functionality.
---
## 9. Your Rights
Under the DPDP Act, 2023, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Erase your data (subject to legal obligations)
- Withdraw consent at any time (this does not affect processing done before withdrawal)
- Nominate a representative to exercise these rights on your behalf
- Raise a grievance with us or with the Data Protection Board of India
To exercise any of these rights, contact us at support@infostars.in with the subject line: "Data Privacy Request". We will respond within 30 days.
---
## 10. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our website is hosted on a secure platform with SSL encryption.
However, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately.
---
## 11. Children's Privacy
Our services are intended for adults (18 years and above). We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data through our website, please contact us so we can delete it promptly.
---
## 12. Third-Party Links
Our website may contain links to third-party websites (e.g., banks, insurance portals, social media). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before submitting any personal information.
---
## 13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top. We encourage you to review this page periodically. Continued use of our website after changes are made constitutes acceptance of the updated policy.
---
## 14. Grievance Officer
In accordance with the DPDP Act, 2023 and IT (Intermediary Guidelines) Rules, the details of the Grievance Officer are:
Name: [Insert Name of Grievance Officer]
Designation: Grievance Officer
Email: support@infostars.in
Phone: +91 7304742035
Address: 21, Bldg 2, Vasudev Sky High, Kanakiya Road, Mira Road – 401107, Maharashtra, India
Complaints will be acknowledged within 48 hours and resolved within 30 days.
---
## 15. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
InfoStars
21, Bldg 2, Vasudev Sky High, Kanakiya Road,
Mira Road – 401107, Maharashtra, India
📞 +91 7304742035
---
This Privacy Policy was prepared in good faith to reflect InfoStars' data practices. It is recommended that this policy be reviewed periodically by a qualified legal professional, particularly as the DPDP Act, 2023 rules and regulations are notified and enforced.